If you're unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.
personalised items: Due to the nature of personalised products, returns, changes or cancellations are not accepted once an order has been placed. (Please note: In order to offer an efficient delivery service your personalised order is sent to production immediately. Please check you have entered the name or initials on screen correctly as we are not liable for any customer errors.)